Terms and Conditions

Welcome to Giftteller. These Terms and Conditions govern your use of our website and services. By accessing and making a purchase, you agree to abide by these terms. Please read them carefully before proceeding.

1. General Terms By using our website, you confirm that you are at least 18 years old or have parental consent. We reserve the right to update, modify, or discontinue any aspect of our website and services without prior notice.

2. Product Information and Customization We strive to provide accurate product descriptions and images. However, slight variations may occur, especially for personalized photo frames. Customers are responsible for verifying the accuracy of customization details before placing an order. We are not liable for errors resulting from incorrect information provided by the customer.

3. Pricing and Payments All prices are listed in Indian Rupees and include applicable taxes unless stated otherwise. We accept payments via major credit/debit cards, PayPal, and other secure payment gateways. Orders will only be processed upon full payment confirmation.

4. Shipping and Delivery We offer free shipping on all orders. Orders are processed within 24 hours, with personalized items requiring an additional 1-2 business days. Standard delivery takes 3-5 business days, while express shipping delivers within 1-3 business days. Fast delivery options are available for select locations, with delivery within 24-48 hours. Delays due to external factors such as weather conditions, customs, or courier issues are beyond our control.

5. Order Cancellations and Modifications Customers may cancel or modify their orders within 24 hours of purchase. After this period, cancellations may not be possible due to the production process. Refunds for canceled orders will be issued within 5-7 business days to the original payment method.

6. Return and Refund Policy Due to the personalized nature of our products, returns and exchanges are not accepted unless the item is defective or damaged. If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos of the issue. Upon verification, we will offer a replacement or refund.

7. Intellectual Property All website content, including text, images, logos, and product designs, is the intellectual property of Giftteller. Unauthorized reproduction, distribution, or modification of our content is strictly prohibited.

8. Limitation of Liability We are not responsible for indirect, incidental, or consequential damages arising from the use of our website or products. We do not guarantee uninterrupted or error-free access to our website.

9. Contact Information For any questions or concerns, please contact our support team at contact@giftteller.com. We are here to assist you!