FAQs
Frequently Asked Questions (FAQ)
Can I change my delivery address after placing the order?
Yes, but only within 6 hours of placing the order. Please email us your Order ID and new address at contact@giftteller.com.
What courier partners do you use for delivery?
We ship through reliable courier services like Delhivery, Blue Dart, DTDC, and India Post, depending on your location.
What image quality should I upload?
Please upload clear, high-resolution images (minimum 1000px). Blurry or low-quality photos may result in unclear prints. If your image isn’t suitable, our team may contact you before production.
Are all products personalized?
Yes! Every product at Giftteller is 100% personalized. You can upload your own photos, add custom messages, names, dates, or designs depending on the product.
Can I preview my personalized product before it’s made?
Yes! After placing your order, we’ll send you a preview on WhatsApp (91+7017149253). We’ll proceed only after your confirmation.
Ordering & Payment
Can I change or cancel my order after placing it?
Orders can be cancelled within 6 hours. Email us at contact@giftteller.com with your Order ID. Cancellation isn’t possible once shipped.
What payment methods do you accept?
We accept all major payment options, including UPI (Google Pay, PhonePe, etc.), debit/credit cards, net banking, and popular wallets like Paytm and Mobikwik.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via WhatsApp or email to monitor the delivery status.
Awaiting Order Arrival
I haven’t received my order. What should I do?
If your estimated delivery date has passed, please check your tracking details. If there’s no update or the package is delayed, reach out to our support team for assistance.
How long does delivery take?
We typically deliver orders within 3–5 business days across India. You’ll receive a tracking link via email or SMS as soon as your order is shipped.
Return & Refund
How do I request a refund for a damaged product?
Simply email us at contact@giftteller.com with your Order ID and photos of the damaged item within 48 hours of delivery. Once verified, your refund will be processed.
What if my product arrives damaged?
If your order arrives damaged or defective, we’ll issue a full refund. Please share clear photos within 48 hours of delivery.
Can I return a personalized product?
No, since all our products are custom-made, we do not accept returns unless the item is damaged or incorrect.