Exchange Policy

At Giftteller, your satisfaction is our priority. We gladly offer exchanges under the following conditions:

Eligibility for Exchange:

  • Exchanges are accepted only for damaged, defective, or incorrect items.
  • The request must be raised within 7 days of delivery.
  • Products must be unused, in original condition, and with original packaging.

Important Note:

  • Personalized or custom-made products are not eligible for exchange, unless they arrive damaged or incorrect.

How to Request an Exchange:

  1. Email us at contact@giftteller.com with your Order ID and clear photos/videos of the issue.
  2. Our support team will review your request within 24–48 hours.
  3. If eligible, we will coordinate a smooth exchange process.

Cancellation Policy

We understand that plans can change. You can cancel your order under the following terms:

Order Cancellation:

  • Orders can be cancelled within 6 hours of placing the order.
  • Cancellation is not possible once the item has been shipped.

How to Cancel an Order:

Refund for Cancelled Orders:

  • If payment was made online, the refund will be processed to your original payment method within 5–7 business days.

Need Assistance?

📧 contact@giftteller.com
📞 +91-7017149253
🕒 Monday to Saturday | 10:00 AM – 6:00 PM